Welcome to willowwander.com! Please read the following shipping terms carefully before placing an order and using the shipping services we provide. These terms apply to all customers who purchase products through our website.
- Shipping Area
We support international shipping - Processing Time
All orders will be processed within 1 business day after receipt (excluding weekends and holidays).
If the estimated processing time changes, we will notify you by email. - Shipping Method
We use the following shipping methods:
Shipping Service Provider: We use shipping companies including [UPS, FedEx, DHL, Postal, etc.], depending on the specific order.
We will provide possible shipping costs and estimated delivery time based on your selection.
- Shipping Costs
Shipping costs will be calculated at checkout and determined based on the shipping method and delivery address you choose. - Delivery Time
Depending on your location and the shipping method you choose, the estimated delivery time is as follows:
Standard Shipping: 4 business days
International Shipping: 6 business days
Please note that these times are estimates and may change due to weather, holidays or other unforeseen circumstances.
- Order Tracking
Once your order is shipped, we will provide you with a tracking number and related information via email so that you can track your package in real time. - Damage and Loss
If your package is damaged or lost during shipping, please contact our customer service team (Andrew@willowwander.com) as soon as possible and provide the relevant information. We will assist you in resolving the issue. - International Shipping
For international orders, you may be subject to additional customs duties and import taxes, depending on the relevant regulations in your country. Please make sure you understand the relevant fees before placing an order. - Modification of Terms
We reserve the right to modify the shipping terms at any time. Any changes will be posted on this page and will take effect immediately after posting.
Thank you for choosing willowwander.com and wish you a happy shopping!