Thank you for choosing willowwander.com! We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with the product you purchased, we will serve you wholeheartedly. Please read the following refund terms carefully:
Refund Policy
Refund Application Time
You can apply for a refund within 30 days after receiving the product. Applications after 30 days will not be accepted.
Refund Conditions
In order to process a refund smoothly, the product must meet the following conditions:
Unused and in original packaging
All labels, accessories and instructions must be kept intact
Unless due to product defects or wrong shipments, some products (such as customized products, personal care products, etc.) are not refundable
Application Process
To apply for a refund, please follow the steps below:
Send an email to Andrew@willowwander.com with “Refund Application” in the title
Provide the order number, product name and refund reason in the email
Refund Processing
We will review your refund application within 2 working days after receiving it and notify you by email whether the refund is approved. If the refund is approved, we will process the refund through the original payment method. The processing time may vary depending on the bank and payment platform.
Shipping
If the refund is due to our error (such as sending the wrong item or defective item), we will bear the shipping cost of the returned item. If you apply for a refund for personal reasons, the shipping cost will be borne by you.
Thank you for your support of willowwander.com, we look forward to providing you with more quality products and services!